Terms of Service

Acceptance and eligibility

These Terms of Service ("Terms") are a legal agreement between you and Zeta Groups LLC, a Nebraska limited liability company ("Zeta Groups," "we," "us," or "our"). Zeta Groups owns and operates the ZetaConnect software and related services. ZetaConnect is not a separate legal entity.

By accessing our website, submitting a form, creating an account, or using a service that refers to these Terms, you agree to these Terms and our Privacy Policy. If you use ZetaConnect for an organization, you represent that you have authority to bind that organization. You must be at least 18 years old and legally able to enter a contract.

If you do not agree, do not use the website or service.

Subscriptions, billing, and cancellation

ZetaConnect is offered as a self-service software subscription. Available plans, included features, usage limits, billing frequency, price, taxes, and any trial or promotional terms are shown at or before purchase. You authorize us and our payment processor to charge the payment method you provide for the amounts and billing frequency you approve.

Unless the purchase page says otherwise, a paid subscription automatically renews for the same billing period until canceled. You may cancel future renewal using the cancellation method shown in your account or purchase confirmation. Cancellation takes effect at the end of the current paid billing period, and there is no early-termination fee. Refund eligibility, if any, is disclosed at purchase or required by law.

We may change plan features or prices prospectively. We will provide notice of a material price change before it applies to a renewal. If you do not agree with the change, you may cancel before the next charge. Failure to pay may result in suspension or termination of access.

Accounts, permissions, and acceptable use

You are responsible for account credentials, authorized users, accurate account information, and activity under your account. Promptly notify us of suspected unauthorized access.

You may use ZetaConnect only for lawful business purposes and within the permissions and limits we provide. You may not:

• break any law or infringe another person's privacy, publicity, intellectual-property, or other rights;
• send spam, deceptive communications, unlawful robocalls, or messages without required consent;
• upload purchased, scraped, or unlawfully obtained contact lists;
• introduce malware, probe or bypass security, disrupt the service, or access accounts or data without authorization;
• reverse engineer, copy, resell, sublicense, or create derivative works from the service except where non-waivable law permits it;
• use the service to make unlawful discriminatory decisions or high-impact decisions without appropriate authority and human oversight;
• misrepresent AI-generated content as verified fact or impersonate another person deceptively; or
• use the service in a way that creates unreasonable risk to Zeta Groups, our providers, customers, or the public.

You are responsible for determining whether ZetaConnect is appropriate for your use case and for obtaining all notices, consents, licenses, and permissions needed for your data and activities.

Email, calls, and text messaging

If you use ZetaConnect communications, you are responsible for complying with the Telephone Consumer Protection Act, CAN-SPAM Act, state telemarketing and privacy laws, carrier rules, platform policies, and other requirements that apply to your campaign. This includes maintaining evidence of consent, honoring opt-outs promptly, using accurate sender identification, respecting quiet hours, and not contacting people on prohibited or purchased lists.

ZetaConnect appointment and service messages

If you voluntarily opt in, Zeta Groups may send non-marketing texts about an appointment or account, including confirmations, reminders, rescheduling updates, and support messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase or booking.

Marketing or promotional texts require a separate, optional consent and will be handled according to the disclosure presented at opt-in.

Customer content and data permissions

As between you and Zeta Groups, you retain ownership of content and data you or your authorized users submit, connect, transmit, or make available through ZetaConnect ("Customer Content").

You grant Zeta Groups a limited, non-exclusive, worldwide license to host, copy, format, transmit, display, and otherwise process Customer Content, and to allow our service providers to do so, only as reasonably needed to provide, secure, support, and improve the service; follow your authorized instructions; and comply with law. This license lasts while the content is held for those purposes, including limited backup and legal-retention periods.

Customer-directed personal information

When Customer Content includes personal information that you control, you determine the purpose of the processing and instruct us through your account configuration and use of the service. To the extent applicable, Zeta Groups acts as your service provider or processor. We will not sell that Customer Content or share it for cross-context behavioral advertising, and we will process it only to provide, secure, support, and improve the service, follow your authorized instructions, or comply with law.

You represent that you own Customer Content or have all rights, permissions, notices, and consents necessary for us to process it as contemplated. This includes contact lists, recordings, transcripts, names, logos, advertisements, images, videos, testimonials, and other marketing materials. You remain responsible for the accuracy, legality, and use of Customer Content.

Client marketing materials, publicity, and feedback

The Customer Content license above lets us use a client's materials to build and deliver that client's service. It does not by itself give us permission to use a client's name, logo, testimonial, campaign, results, or case study publicly to market ZetaConnect.

We may use those materials publicly only when the client separately approves that use in writing, including by email, testimonial release, case-study approval, or a clearly identified submission intended for publication. We will use approved materials within the approved context and may make reasonable formatting edits that do not materially change their meaning.

If you submit suggestions or product feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you or disclose your confidential information without permission.

ZetaConnect ownership and license

Zeta Groups and its licensors own ZetaConnect, the website, software, workflows, interfaces, documentation, designs, trademarks, and other technology, excluding Customer Content and separately identified third-party materials. These Terms do not transfer that ownership.

Subject to these Terms and payment of applicable subscription fees, we grant authorized users a limited, revocable, non-exclusive, non-transferable right to access and use the applicable service for internal business purposes during the active subscription. No rights are granted except those expressly stated.

AI features and human review

AI-enabled features may generate incomplete, inaccurate, biased, or unsuitable output. Output is not professional legal, medical, financial, employment, credit, housing, insurance, or other regulated advice. You must review output before relying on, sending, publishing, or acting on it.

You are responsible for configuring appropriate human oversight and for decisions made using AI output. Do not use ZetaConnect as the sole basis for high-impact decisions about a person. We do not guarantee a particular revenue result, cost reduction, response rate, lead volume, or business outcome.

Third-party services and platform changes

ZetaConnect may connect with third-party systems such as CRM, calendar, email, telephone, payment, analytics, cloud, and AI services. Those services are governed by their own terms and privacy practices. You authorize us to exchange information with integrations you enable.

We are not responsible for third-party services, outages, policy changes, account suspensions, data handling, or feature changes outside our control. An integration may stop working if a provider changes or withdraws access. We may modify, replace, or discontinue features and will provide notice when required by applicable law or these Terms.

Disclaimers and limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE." ZETA GROUPS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZETA GROUPS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM THE PUBLIC WEBSITE OR THESE TERMS.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE WEBSITE, SERVICE, OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US FOR ZETACONNECT DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limits, so portions of this section may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Indemnity, suspension, and termination

To the extent permitted by law, you will defend, indemnify, and hold harmless Zeta Groups and its affiliates, officers, employees, contractors, and providers from third-party claims, losses, penalties, and reasonable costs arising from your Customer Content, campaigns, violation of law, violation of these Terms, or infringement of another person's rights. This obligation does not apply to the extent a claim results from Zeta Groups' own misconduct.

We may suspend or restrict access when reasonably necessary to address a security risk, unlawful activity, material breach, nonpayment, provider requirement, or risk of harm. You may cancel renewal as described in Section 2. We may terminate an account for material breach or discontinue the service with reasonable notice when practicable. Provisions that by their nature should survive will survive, including ownership, accrued payment obligations, disclaimers, liability limits, indemnity, and governing law.

Changes, governing law, and contact

Changes

We may update these Terms by posting a revised version and changing the effective date. Material changes will apply prospectively, and we will provide additional notice where required. If you do not agree with revised Terms that apply to a future subscription period, you may cancel before the next renewal.

Governing law and venue

Nebraska law governs these Terms without regard to conflict-of-law rules. Any dispute arising under these Terms must be brought in the state or federal courts located in Douglas County, Nebraska, and each party consents to their jurisdiction and venue. This does not prevent either party from seeking emergency injunctive relief in an appropriate court.

General

These Terms, the Privacy Policy, and the plan and billing details shown at purchase are the entire agreement for your use of ZetaConnect. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, merger, acquisition, or sale of relevant assets.

Contact